meet the team
meet the team

Meet the Team

We recognize that all of our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice. We are pleased to welcome you and your family, and we look forward to working with you.

Robin Hill

Clinical Assistant


Since starting with Hershey & Heymann Orthodontics in 1994, Robin has taken pride in helping patients achieve a beautiful smile! Quality of care and a positive patient experience are key to her approach in clinical assisting. Robin is married with three wonderful boys and a new dog, named Charlie. Outside of the office she enjoys her sons’ various sports games and spending time with her family.

Effie Crittenton

Clinical Assistant


Working in orthodontics since 1997 and with Hershey & Heymann Orthodontics since 2002, Effie brings great experience to our team. She is committed to lifelong learning and enjoys participating in continuing education courses that help her to better care for our patients. Effie loves meeting new people and working with patients to help them achieve their dream smiles! Effie is married to a wonderful man, Tony, and they have three boys, Jermey, Theron, and Nathan. She enjoys family time and being involved in her church.

Heather Fowler

Clinical Assistant


Heather has been with Hershey & Heymann Orthodontics since 2007, and finds great satisfaction in working with patients. She takes pride in watching them progress through treatment to their end goal: a gorgeous smile! Heather is married with three children and has a dog named Bella. She enjoys spending time with her family at the beach.

Mindi McBroom

Clinical Assistant


Mindi believes that patient care should always be delivered with a smile! She joined our clinical team in 2012 and continuously strives to make each patient’s visit an enjoyable experience. In addition to providing excellent patient care, Mindi has become a quick expert and leader on our team with our new Patient Rewards program and the Patient Rewards Hub. She loves working with children, and her outgoing and fun-loving personality sets her apart from the rest. Mindi is married to her wonderful husband, Jeff, and they have a dog named Turbo. In her free time, she enjoys going to the lake, shopping, and hunting.

Hilary Stewart

Clinical Assistant


Our newest member of the Hershey & Heymann Orthodontics team, Hilary loves sharing in the excitement with patients as they see their smile change with every visit through their course of treatment. Hilary has quickly become a great asset to our team as we all strive to work hard together to make each patient feel comfortable and welcome. At home, Hilary has a Shih Tzu named Theo. She enjoys Pilates, gardening, playing the piano, and spending time with family and friends.


Sandra Thompson

Treatment Coordinator


As our patient coordinator, Sandra assists our doctors in the consultation phase and works with patients and their families in discussing information regarding treatment, fees, and scheduling. In addition to those duties, Sandra helps with day-to-day office management. Since joining our practice in 1988, she has lent a helpful hand to almost every position in the office! Sandra is married with three children, four grandchildren, and a dog named Badges. In her free time, Sandra enjoys being with her family and traveling.

Amy Moorehead

Treatment Coordinator


Amy joined the Hershey & Heymann Orthodontics team in 2005 and she’s assisted over 7000 patients in making the decision to pursue a gorgeous smile with Dr. Hershey and Dr. Heymann! As our patient coordinator, Amy will gather pertinent information and review treatment options with you during your first visit. She will help explain procedures and answer any questions about the treatment plan in general. Amy is married with one daughter and she loves calling Durham home. In her free time she enjoys boating, gardening, and visiting the beach.

Allison Summey

Appointment Coordinator


Since 1996, Allison has approached her position as appointment coordinator with great enthusiasm. She is one of the first people you’ll speak with when you call our office. Allison is delighted to answer your questions and assist you with scheduling your next appointment. It is her goal to make friendships with all the new people she meets. Allison and her husband, Steve, have a daughter name Kristen. They are very involved in the children’s ministry at their church, and they enjoy going to the beach.

Terri Delancy

Appointment Coordinator


Terri, has been an appointment coordinator with Hershey & Heymann Orthodontics since 2009, and has worked in this field for over 20 years. She loves meeting new people and strives to make each call to us a happy experience. Terri enjoys working with our staff, many of whom have been here for a long time. She appreciates the entire team’s dedication to striving for perfection while having a lot of fun, too. Terri is married to Al, has two teenagers, John and Jessica, and two dogs, Zach and Cody. Terri’s family loves to take vacations and visit her sister and her family as much as possible. They also enjoy hiking, camping, sporting events, going to the beach, and are very active in their church.

Rhonda Wallace

Financial Coordinator


Working with our practice as financial coordinator since 1984, Rhonda believes that a confident smile is a great investment. She looks forward to helping you with your financial and insurance needs. Rhonda enjoys spending time with her husband, two sons, and beautiful granddaughter at the lake and the beach. She is also active in her church.

Connie Broadwell

Orthodontic Assistant


Hi, my name is Connie Broadwell and I joined Dr. Frick’s team in March of 1999 and I'm happy to continue working with him as he joins Dr. Hershey and Dr. Heymann. I love helping people achieve beautiful smiles through orthodontics. Originally, I am from Edenton, North Carolina, and moved here when I was in high school. After certification from GTCC, I began my career as a chiropractic assistant. My training as an orthodontic assistant included dental radiology certification from UNC.

My husband, Richard, is the bus captain at our church, Liberty Baptist in Durham, North Carolina, where we are very involved. Together, we have two high-spirited daughters, Alyssa and Abby. Both attend school at Liberty.

I am a HUGE – and misguided – sports fan, especially for Dallas Cowboys Football and Duke Basketball. Go Blue Devils!

Mary Kay Root

Appointment Coordinator

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I live in Chapel Hill with my husband, Bo, and our children, Bowman,Wade, Hanna and Chipper. Our family moved from Erie, Pennsylvania in 1995 to North Carolina. I grew up in Ohio, where I attended Bowling Green State University.

I have been with Dr. Frick since January 1998 and look forward to continue working with him. You will see me working primarily in the Chapel Hill office. What I enjoy most about my work is the interaction with patients and parents. I feel our office provides optimal care and I am very proud to be a part of this practice.

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